I've been to Brunel Tyres quite a few times over the last few months for a persistent tyre issue. I've only ever had good experiences with the staff. (I can't remember everyone's names unfortunately, but today I was seen by Sam who was lovely!). They have all been very knowledgable, welcoming, and happy to help with the issue. I've driven past before where I've popped in for a quick chat about the issue, and been seen to on the day, given advice free of charge, and seen within less than half an hour I'd say. This is compared to the unfeeling welcome and service I've had at the car's dealership and the cost difference, (all while not fixing the issue). So I would not only recommend Brunel Tyres, but will also be a repeat customer because I know they can fix issues that arise and charge a far more reasonable price than the dealership